White papers

Provider Directory Benchmark

Whitepaper: An Assessment of Data Accuracy and Volatility

Snippet: The volatility of provider data (the rate at which provider demographic information changes) can range from 1% to 3% per month. This means that fully one third of the data published in a provider directory can be out-of-date and inaccurate within the course of one year, and that assumes the source data was 100% accurate to begin with. As the findings within will show, that assumption would be incorrect in essentially any instance.

This study focuses on the types of changes that cause a directory entry to be considered inaccurate from the perspective of a health plan member. Thus, we evaluated only the primary directory information necessary to select a health plan product or to contact a provider office to make an appointment.


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